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Listen to John talk about the inner and outer mediation process, the importance of the "3rd chair," and an experience of working with Pakistani elders.

Learn how Nonviolent Communication (NVC) can improve the quality of your personal and professional relationships, one interaction at a time.

Trainer Tip: When you suspect someone is lying, consider how it may be less important what the truth is. Instead, notice whether your need for trust is met. Without blame, nor labelling. you can make specific requests to meet your needs, while also respecting the other person’s needs. Read on for more.

Trainer Tip: When we respond in a way that is less than our ideal in terms of using NVC, we don't have to give up and think we are no good at NVC or that NVC doesn't work!

Do you find yourself giving in with growing resentment? Do you avoid conflict and explode later without apparent reason?  Miki Kashtan, a world-renowned CNVC Certified Trainer, invites you to listen to this two-session telecourse recording to re-imagine and fine tune your skills at dealing with disagreements and negotiations.

When Rita first learned about silent empathy she didn't know how soon she'd try it out. She was visiting her daughter and making comments about her life, analyzing her behavior, giving her unsolicited view on everything.

When someone wants to speak angrily about another, do you want to move away, try to calm them, argue, set a boundary, or offer empathy? What supports you to stay self connected? You can set boundaries regarding listening so that you're less likely to defend the other party, or attempt to talk your friend down from their judgments, thereby escalating the situation. Disagreements can also ignite curiosity and celebration. Read on for more.

To express opposition without stimulating distress, stop judging and look for ways to honor, understand, and have compassion for others. You can do this by finding a point of agreement. For example, you can agree with part of what they said. Or if you completely disagree, you can express what greater understanding, inspiration, appreciation or empathy you have in response to what they're saying. Read on for more on this, plus, ten sentence stems to get you started.

How can I deal with someone who is constantly interrupting and derailing our process?