How is empathy in the workplace a professional skill? If you are ready to learn why and how empathy is the critical factor to more productivity, profitability and collaboration in the workplace, this recording is for you!

Trainer Tip: Commit to doing one thing right now that will bring you closer to meeting a need today. Do it today. Don’t put it off. This is your life.

Some arguments stay stuck because each person thinks it's about the content of the argument, rather than the needs each person is attempting to protect. When the needs get attached to the strategies a "no way out" scenario gets created. Instead, fully step into one another's worlds and connect to the feelings and needs behind the strategy each party is putting forth. Read on for six elements to...

Trainer Tip: Notice an opportunity today to use honesty as a means to connect with someone else. Consider what type of honesty might stimulate pain in others.

Trainer Tip: People’s choice of words may be difficult to hear. In fact, we may feel downright aggravated by them. Whether we enjoy these statements or not, we can begin to recognize that behind each statement is a desire to meet needs, either by saying please or thank you. In this way, we are more likely to feel compassion because we have connected to their humanness. Listen for the please or...

For this practice assume that reactivity is arising any time you are distracted and not enjoying something. Practice throughout the day by focusing your attention for a few moments on something specific that you find pleasing. Notice the sensation of joy or pleasure in your body, and hold attention there longer than usual. This interrupts tension and contraction. Keep remembering to do this....

Trainer Tip: When there's conflict if you set the intention to connect and build trust first, you're more likely to move towards resolution. This can be built through offering reflections that captures essence of what's important to each party. Once connection and trust is established, then begin the process of creating strategies and solutions.

Trainer Tip: If we're deflecting an appreciation or letting it expand our ego, we're missing a chance to truly connect to what's important. A more satisfying way to receive appreciation is to connect to how we've contributed to another person’s life, rather than our own.

Has someone ever talked to you to the extent that you're no longer enjoying it, and you now wonder if they even know you're there? Learn ways to bring in emotional understanding, engage more honestly and open-heartedly, and bridge next steps to the type of conversation that engages everyone's needs.

Trainer Tip: What is motivating your (in)actions? Are you doing something in the name of supporting deeper heartfelt needs, free of judgement or blame? Or are you bringing in consequences based on viewing the other person as having "bad behaviour"?

An anchor awakens parts of you that can access a bigger perspective. Also, it can reduce your reactivity, increase conscious relating, and support self-compassion. An anchor helps you get a little bit bigger than the reactivity you are experiencing so that you can access a wiser discernment. It is simple, and can be done anytime and anywhere. Learn to direct your attention to develop your...

Trainer Tip: When someone is unresponsive it can be an opportunity to bring in more presence and connection through empathy. They may be worried that if they speak they'll say something they'll regret. Or they may want to know that their needs matters as much as yours. They may also need more space to clarify their thoughts.

Trainer Tip: The very process of giving someone space to talk about their issue without our judgment, to be truly understood by us, and to be deeply heard is very healing, enough so that most people will organically find their own creative ways to resolve their issues. Rely on this process and you will lose all desire to fix people’s problems. Try this out today.

Trainer Tip: It's impossible to value other people’s needs and remain compassionate if we simultaneously harbor judgments. If we're willing to shift this behavior we can translate our judgments into acknowledging how something affects us. Once I got into the habit of this, my judgments began to subside dramatically. It became easy to love people and feel compassion for them, and I experienced a...

Telling yourself to be a certain way or have more of a certain quality (like courage), is a set-up for self-criticism and possibly freezing or avoiding. Instead, access effective action by asking yourself questions like: "If I could be or have that, what actions would be different inside or out?" "If I could be or have that, what needs would be met and knowing those are the needs, what could I...

Trainer Tip: We all see through our own filters. To disentangle what we hear from some is really saying, check using understanding requests at the level of detail you need. Course correct along the way. In a charged situation this can be critical to bringing in clarity, being heard and resolving differences amicably.

Conversation can become more satisfying with depth. Depth is occurs when connection unfolds towards a depth of intimacy, presence, attunement, sensing -- and silent attentive connection where another is attentively seen and heard. Inviting this level of sharing in conversation relies on at least three major elements: attentive silence, the desire to connect and be known, and focus on present...

Trainer Tip: Where do you focus most of your life? Are there areas that you could reassess? Are you happy? Engage a new paradigm shift in your life.

Trainer Tip: When we love a child there's a contribution we can provide in helping them go their own way successfully, in big ways and small.

In lasers, light bounces between the mirrors, with each pass the light grows more intense. Our minds work similarly. Because of the "mirror" effect, where we can react to our reactions to our reactions to our reactions (and so on), changing our thought pattern even modestly at every level of reaction, can dramatically affect our ultimate experience. Usually the greatest amplifiers are the ones...