When conflict or criticism occurs, we can notice two layers of meaning to create connection: the content and the needs the speaker is holding. When we are able to recognize this --and ideally engage open-heartedly, with curiosity, make clear requests, imagining what they want, no matter how their expression was framed -- we have more opportunity to support the longevity of our relationships,...

Trainer Tip: Sometimes we need to empathize with a person before he can hear our anger. Consider that all anger is an expression of an unmet need. If we focus on the need, rather than the actions, we are more likely to connect compassionately with other people. Be aware of opportunities to empathize with someone’s anger today.

Why is it so difficult to not take things personally? It's because everything reinforces the sense that whatever is being said is indeed about us – both from without and from within. However, we can get better at not taking things personally with a practice of shifting our focus by being open to multiple interpretations, understanding that our reaction is about our own need, and noticing how...

Reflect on a time when you were either expressing gossip or participating passively. What feelings and needs were up for you at the time? How might you have interrupted the gossip with connection? When interrupting gossip it can take a few rounds of empathy and honest expression to bridge understanding, and create a space in which mutual care and curiosity arises. Read on for an example.

If withdrawal is your stress pattern, you likely want to belong and yet have habits of expression that others find uninviting. Instead, soften, relax, and open your posture and energy. Find something that will bring you to smile. Engage with others -- make eye contact, smile, walk towards others, say hello, and sit in an open posture. Let others know that you're a bit overwhelmed, but want to...

Often making an apology is not enough because people want greater depth of understanding and empathy. Instead of judging ourselves or feeling guilt we can "mourn" what we did that stirred up pain in others. This can bring about a sweet pain that leads to change. Then we can ask ourselves what we can do next time and make a commitment to do this and/or offer a regrets to the person expressing...

Anger is a sign that you're resisting what's happening because you perceive an overwhelming threat, not trusting yourself to handle what's happening directly. Vulnerable feelings under anger are usually fear, hurt, or grief. Experiencing and expressing these feelings and connecting them to your needs, gives you access to more skill, insight, compassion, and wisdom. Read on for 3 questions to...

Connecting with self and other is key to care and creativity. Before dialogue connect with your intention and needs for being with grief, fear or pain, and empathy. Dialogue when you're both rested, fed, and have spaciousness. Start by expressing care and desire to find mutually satisfying solutions. To deepen connection you may repeat what you hear and ask the other person to do the same.

This one page colour handout illustrates the focus options or intention options for connection: empathy (verbal and non-verbal), self expression, and self connection (opening our heart to self and/or others). It also offers some suggestions for how to say these things to self and others.

We can see anger as an alarm or signal that can inform us that unmet needs require attention, or that we hold judgements. We can shift our own anger in several healthy ways: get present, identify the stimulus and any judgements or unmet needs, look for ways to meet our needs, make requests that support our needs, express our needs to ourselves and appropriate others, and more.

There's reactive anger - the sudden outbursts of words, temper or action that create a nervous system response in another. And then there's the anger that's a reaction to someone's anger -- a nervous system startle-response. Instead of either of these, we can learn to heal with empathy, look for unequal power dynamics, take responsibility to make repairs, and shift into the clean, life-serving,...

Nonviolent Communication includes a practice of empathy that involves listening for feelings and needs no matter how someone expresses themselves, and reflecting back the feelings and needs when it is helpful to do so. You can reflect back in a traditional NVC manner, or in a more creative way, with metaphors.

Amidst the Israel/Palestine war we see polarizing media portrayals and the battle for public opinion. Read how one person shares his deep, personal connections to the Israel/Palestine conflict, expresses the trauma and viewpoints of both Palestinian and Israeli experiences -- in a way that aims to transcend polarizations, hold compassion, and understand the complexity on both sides. Despite the...

When someone expresses upset about our actions, and we focus on our intention being seen and understood (e.g. "I didn’t mean to hurt you”) it doesn't support the speaker in being heard more deeply with care. Here we'll explore this dynamic in a way that supports more clarity and the possibility of greater personal liberation. Read on for more.

Trainer Tip: Censoring oneself to maintain peace may seem easier, but it actually requires significant energy. You can free up that energy you use to deny and stuff down your feelings, needs, desires, truth, and figure out and adjust to what others want. Embracing authenticity and expressing true feelings and needs can lead to a liberating experience, unlocking joy, love, and endless...

By guessing our child's feelings and needs we open the door to understanding what's behind their behavior, and can better suggest solutions that meet both their and our own needs. In this way we build trust and their desire to seek us out in times of need. Expressing our own feelings and needs also allows us to help them understand the value in fulfilling tasks or requests.

Don’t know how to effectively work through differences with others in your organization? You are not alone… Like most of us, you simply lack the training and skills – and that’s what you’ll acquire listening to this course recording. Join Miki and learn specific tools and tips that work – for everyone!

Although we are evolutionarily designed for collaborating with others when attending to our basic needs, the weight of the systems and cultural messages we have inherited interfere. Many of us are doubtful that collaboration is possible or effective, and most of us lack both the faith and the skills to live collaboratively, regardless of cultural imperatives. Miki helps us navigate this terrain.

Trainer Tip: We can voice our upset about a situation and still see the higher self in the other person. Honest expression can deepen connection and bring us closer to resolution and connection, when we're not judging them. To know that they're a spiritual being, but think they're an insensitive slob or egotistical bore, is a contradiction. Instead, look for the needs they want to meet. See the...

The purpose of boundaries is to prevent harm to yourself and others. You decide what you are available for and what you are not. Boundaries are a clear expression of limits that keep your heart open no matter what.