Do you find yourself giving in with growing resentment? Do you avoid conflict and explode later without apparent reason?  Miki Kashtan, a world-renowned CNVC Certified Trainer, invites you to listen to this two-session telecourse recording to re-imagine and fine tune your skills at dealing with disagreements and negotiations.

In most business environments, purpose holds a higher priority than connection. Listen to Miki discuss the strategy of using minimum connection to remain true to the purpose at hand, and how the purpose of empathy may differ in the workplace.

If you dread family gatherings because of family tensions, you can find ways to excavate through piles of hardened judgments and hopelessness, build on your inner strength, and engage with family conflicts with open-hearted curiosity, greater presence, and connecting with what really matters to everyone.

The "inner jackal" is probably be better known as the "inner critic", that nagging voice of self-sabotage that undermines our confidence. It's a voice that won't go away in a hurry! So here are our four top tips for getting into positive communication with it.

In this inspiring audio, Mary takes to a more profound level the traditional NVC self-empathy process of identifying judgments, feelings and needs, by adding a "wrapping" component.

Inbal clarifies the difference between needs and strategies, and why the distinction is important in our parenting role. She offers two questions to ask yourself if you're not certain whether something is a need or strategy.

Subtle boundary violations are more difficult to catch and name in the moment, than obvious boundary violations. Becoming more aware of these moments and finding the words to set a boundary are critical to supporting healthy relating long-term. Three categories of subtle boundary violations are (1.) lack of mutuality, (2.) voice tone and volume, and (3.) speaking for or about someone. Read on to learn more about all three.

It seems to me that people see ideas which are different from theirs as threatening. Instead of listening, the group polarizes around the different ideas and a lot of judgments develop, conflicts develop and people feel hurt. Forward progress becomes a battle ground. How can I support more collaboration?

Here's a list of words that pose as feelings, but are actually interpretations of what you think someone is doing to you. They trigger defensiveness in another thereby preventing a connected dialogue. Behind each of these words are precious feelings and needs. This sheet includes ways to distinguish feelings from interpretations.

Trainer Tip: Stating our observations, feelings and needs can still be heard as criticism if we don't follow it up right away with a specific, doable request. Ending your statement with a request for what you want can clarify the situation and reduce the chances that you'll be met with defensiveness. Read on for an example.