Trainer Tip: When they say "no", acknowledge what people are saying "yes" to. From there, you persist towards a resolution that values both party's needs, without demand. Persisting is when we try to meet needs by continuing to connect with another. Demanding is when we insist someone do something, or else face negative repercussions. Showing care and willingness to work with people can help them to want to collaborate and resolve conflict.

LoraKim explores what gets in the way of seeing the inherent worth and dignity of others when there is conflict in congregations. The strategies LoraKim offers can be applied to any spiritual community.

Trainer Tip: Acknowledge that the person’s life has been affected by your actions and enjoy the feeling of warmth you have when you contribute to a life. Try verbally acknowledging how you feel when you hear that you have enhanced her life.

Trainer Tip: Silent empathy can be a powerful way of contributing to someone's life, giving them the gift of our presence.

Mediation is a great skill to have whether it's for your personal relationships or in the workplace. We look at four different techniques and their benefits in a role-play that takes place in an informal, unorganised setting.

Trainer tip: Do you get into “right fights”? You know you’re in one when you’re arguing with somebody in order to be right or because you want to win. What needs do I hope to meet from winning or being right? Notice if you enter into a right fight today and shift your focus to your needs and connecting with the other person's needs.

Trainer Tip: Notice when you're tempted to wield physical, emotional, and intellectual power to get your children to do what you want. This coercion or force may bring short term ease, but long term it can be counterproductive. Ask yourself “What do I want my child to do?” and “What do I want my child’s reasons for doing it to be?”. Then consider ways to help them connect to their intrinsic motivation for doing it.

Mid-conversation you may find yourself sliding into defending, shutting down, attacking, or blaming. Here's a list of possible emergency interventions that can help slow down escalation and return you to connection.

Marriage can be seen as a limit on freedom. Ideas of compromise collude with this view. Instead, notice when your "yes" to your partner is laden with obligation, duty, guilt, fear, or an attempt to win love or approval, and how it's not a truly free "yes". True freedom is different from compulsion, and doesn't conflict with other needs. When have you experienced true freedom? What conditions support your access to freedom?

Trainer Tip: Could you tell me something I do that meets your need for love?