Trainer Tip: Even when you hit deep emotional bottoms, instead of deciding whether something is good or bad, get clear on how you feel about it and what needs it will or will not meet. Let the Universe do the rest. Then take action to resolve any situations that are not enjoyable to you.

If withdrawal is your stress pattern, you likely want to belong and yet have habits of expression that others find uninviting. Instead, soften, relax, and open your posture and energy. Find something that will bring you to smile. Engage with others -- make eye contact, smile, walk towards others, say hello, and sit in an open posture. Let others know that you're a bit overwhelmed, but want to connect and are glad to be here.

Print-and-cut these 56 feelings cards for one-on-one, partner or group activities, to help support the pratice of empathy. Includes eight blank cards for you to customize.

Trainer Tip: We all see through our own filters. To disentangle what we hear from some is really saying, check using understanding requests at the level of detail you need. Course correct along the way. In a charged situation this can be critical to bringing in clarity, being heard and resolving differences amicably.

Do you sometimes feel overwhelmed – or locked into passivity? This course offers you a way out. Learn to change the way you perceive leadership, and you’ll help yourself respond more powerfully and proactively every day of your life – wherever you are – and whomever you’re with!

Join Jim and Jori Manske in a thought experiment exercise designed to help us become more aware of our conditioning, allowing us to make more conscious and connected choices in the face of conflict.

Jim Manske offers practices to stay in dialogue without defensiveness, especially when it's difficult. Listen to Jim discuss the refining of our commitment to connection and how to respond to others' defensiveness too.

Praise may disconnect us from our own confidence, intrinsic motivation, or discernment. It may lead to perfectionism, people pleasing, codependency, a tendency to criticize others or fix others, and more. Instead, without evaluative words we can sincerely share what we specifically liked about what they did, and what needs were met for us.

One way to understand trauma is it means we got a blow greater than our nervous system can tolerate – then we move into hyperarousal, and then hypoarousal or dissociation. This cycle can continue long after. Here, we're not able to fully process emotional cues, information, our body, and others. It's important we consider re-writing the cultural paradigm of separation so that our trauma doesn't get marginalized.

In a Nonviolent Communication model, we believe that everything someone does or says is an attempt to meet a need. That means that all actions or words are in service to a deep internal need. The following list of needs is neither exhaustive nor definitive.