Empathy in the Face of Powerful Structures
Here's an inspiring story of one citizen (the author) who faced a police officer and judge in court to contest a transit ticket... and inspired structural changes in the way one aspect of New York City transit operates. She inspires change with her application of empathy for self and others, acknowledgement, connecting requests -- and an inspiring vision of understanding, shared reality and living in a city where people have some trust in one another's intentions.
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