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Navigating Tense Conversations

Navigating Tense Conversations

Navigating Tense Conversations

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  • Skill Level: Beginner Skill Level
  • Time Investment: Read time: 2 - 3 minutes
  • Date Published: 4/2020
Trainer Tip: Here are some options for tense moments in conversations: try a "redo", understand and recognize your habits, pause to regroup, empathize with the person so they feel heard, check your mind frame before speaking, and name some appreciations about one another.
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