NVC Multimedia Library

Conflict Improv: Returning the Flaky Olive Oil

with Christine King, Jean Morrison and Kelly Bryson
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  • Skill Level: Beginner Skill Level
  • Duration: 00:15 hours:minutes
  • Production Date: Circa 2008
Using an example from a participant, the trainers engage in a role play to explore how to stay in your heart even when being perceived as a difficult customer by store employees.

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