Trainer Tip: When someone is in pain and lashing out, might be a time when empathy is needed most. Empathizing in these moments can be very challenging. Mary offers a few words of ecouragement for these situations. Trainer Tip Don’t just do something, stand there.—Buddha People often need empathy when they are in the most pain. In these situations, we may hear their words as critical and judgmental. It is important in such moments to remember that everything they say or do is an attempt to meet their needs. When they are in pain, sometimes the methods they use to meet their needs are ineffective and hurtful to others. When we attempt empathy in these charged moments, we may receive the gift of connection—of truly understanding the other person. In this way, empathizing with those in pain is one of the most healing things we can do for them and for ourselves. Be aware of opportunities to empathize with someone who is in emotional pain today. This trainer tip is an excerpt from Mary Mackenzie's book Peaceful Living, available from PuddleDancer Press.