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During a crisis like the COVID-19 pandemic, we can draw upon inner and outer resources: gratitude, awareness of our senses and breath, plus compassion for self and others. We can also expand our understanding to curtail fear -- and limit the amount of time and energy we spend fighting and resisting the truth of what’s happening.

Giving feedback across a differences in culture, race, and power isn't something that we have to do -- but we can choose to do it for our own liberation, if we want. And if we choose that path, impact delivered well can invite caring for all needs and increase capacity to learn. This is the exacting, rigorous work of speaking about impact without attributing anything to the person whose actions resulted in the impact. Read on for part 1 of 2.

Listen to Miki make an important distinction between giving feedback, which is grounded in a desire to contribute to another, and our own need to be heard.

Join Jori and Jim Manske to explore, learn and practice an NVC approach to mourning and celebration.

Trainer Tip: Mary reflects on the nature of happiness and its relationship to presence.

Trainer Tip: We all have the same needs, but may prioritize different needs at different times -- and that order of prioritization may look different from other people's perspectives. If your prioritization of needs isn't the same as another's, that doesn't mean there's something wrong with you nor them. We can look for many ways to meet our prioritized needs.

Trainer Tip: Sometimes when we look to fix someone's problems we think we're doing it to make them feel better, but in reality we are uncomfortable and we want to feel better. Instead of assuming you know what their problem is or what they need, listen deeply. Your listening presence can bring relief to the both of you and provide additional opportunities for healing. And along the way they may find their own way to a solution.

Jim and Jori Manske share strategies for employing gratitude to create more joy in life, jettisoning the fear of asking for what you want, and welcoming feedback no matter how it is delivered.

Giving feedback can be a difficult task, sometimes we try to avoid getting to the point and instead end up spending a long time attempting to communicate. We find there are mostly two types of feedback. The first focuses on what is wrong with the person's behaviour and tends to feel more judgemental whereas the second is values-based feedback, focusing on the needs of the people involved.