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Do you find yourself giving in with growing resentment? Do you avoid conflict and explode later without apparent reason?  Miki Kashtan, a world-renowned CNVC Certified Trainer, invites you to listen to this two-session telecourse recording to re-imagine and fine tune your skills at dealing with disagreements and negotiations.

How is empathy in the workplace a professional skill? If you are ready to learn why and how empathy is the critical factor to more productivity, profitability and collaboration in the workplace, this recording is for you!

What parent hasn't experienced a surge of protectiveness when your child hurts their sibling? Our cultural training calls us to immediately take two roles: the judge, determining who was wrong and what the consequences will be, and the police, enforcing the consequences. These thankless jobs often result in frustration, resentment, pain, for all. Read on for an example of how empathy transformed a child's impulse to hit another child.

Trainer Tip: Is there something you would like more of in your life right now? Try not to look to other people to provide the kind of experiences you want. Can you think of a way that you can be the change you seek? See if responding to the people the way you would want them to respond to you shifts something. Read on for an example of how.

In this book excerpt, Kathleen and Jared offer a path to reach deeper clarity, distinguishing between freedom and submission / rebellion.

Often making an apology is not enough because people want greater depth of understanding and empathy. Instead of judging ourselves or feeling guilt we can "mourn" what we did that stirred up pain in others. This can bring about a sweet pain that leads to change. Then we can ask ourselves what we can do next time and make a commitment to do this and/or offer a regrets to the person expressing feelings and needs.

Empathy guessing when I was new to NVC seemed magical and mysterious. How could that other person have known that about me? And seen inside me — often in ways I'd missed myself. While empathy is both intuitive and an art, there is also a science to it. In this brief yet fascinating introduction to Dian's course, Empathy  Hacking, you'll learn a super-practical way to demystify empathy guessing by making use of the root meaning of words.

Trainer Tip: When we express appreciation using words like "good", "great" or anything else evaluative, it conveys we are in the position to judge, and that we've judged them or their actions. Instead, to express appreciation without judgment state what they did, how you feel about what they did, and which of your needs are met by their behavior. Such an expression of appreciation clearly states how your life was enriched, without judgement.

Yoram Mosenzon shares an exercise and demo to explore the process of identifying observations and using judgements (jackals) to find the needs.