In the Spotlight: Conflict Resolution

"We do not look for compromise; rather, we seek to resolve the conflict to everyone’s complete satisfaction."

"Every moment each human being is doing the best we know at that moment to meet our needs. We never do anything that is not in the service of a need, there is no conflict on our planet at the level of needs. We all have the same needs. The problem is in strategies for meeting the needs."

"Conflicts, even of long standing duration, can be resolved if we can just keep the flow of communication going in which people come out of their heads and stop criticizing and analyzing each other, and instead get in touch with their needs, and hear the needs of others, and realize the interdependence that we all have in relation to each other. We can’t win at somebody else’s expense. We can only fully be satisfied when the other person’s needs are fulfilled as well as our own."

—Marshall Rosenberg, PhD, Founder of Nonviolent Communication

Join veteran Mediators and Facilitators, Jori and Jim Manske in using Nonviolent Communication and mediation skills for transforming conflict into connection between yourself and others. Listen to the first session of The Heart of Conflict, just below.

The Heart of Conflict (Complete Course)

Beginner Skill Level • Audio • 08:50 hours:minutes
Beginner Skill Level
Audio
08:50 hours:minutes

Join CNVC Certified Trainers and Mediators Jori and Jim Manske in an exploration of using Nonviolent Communication in the context of Mediation and Conflict Resolution.

The first session of this course is available for all to listen to and enjoy.


Resolving Conflict in Congregations

Intermediate Skill Level • Audio • 00:10 hours:minutes
Intermediate Skill Level
Audio
00:10 hours:minutes
LoraKim explores what gets in the way of seeing the inherent worth and dignity of others when there is conflict in congregations. The strategies LoraKim offers can be applied to any spiritual community.

Inner Maps of Conflict

Intermediate Skill Level • Audio • 00:09 hours:minutes
Intermediate Skill Level
Audio
00:09 hours:minutes
In this brief audio segment, John Kinyon offers a guided tour of our inner maps of conflict, including interpersonal mediation, chooser/educator, enemy images and making amends maps.

Living Without Enemies

Beginner Skill Level • Audio • 01:18 hours/minutes
Beginner Skill Level
Audio
01:18 hours/minutes
Join CNVC Certified Trainer Arnina Kashtan as she explores enemy images to increase your capacity to embrace life more fully. Free yourself from the “us-them” paradigm and experience true compassion for the people whose actions most trouble you.

Mediating Conflicts

Beginner Skill Level • Trainer Tip • Read time: 1-2 minutes
Beginner Skill Level
Trainer Tip
Read time: 1-2 minutes
Trainer Tip: When there's conflict if you set the intention to connect and build trust first, you're more likely to move towards resolution. This can be built through offering reflections that captures essence of what's important to each party. Once connection and trust is established, then begin the process of creating strategies and solutions.

The Power of Being Heard

Beginner Skill Level • Trainer Tip • Read time: 1-2 minutes
Beginner Skill Level
Trainer Tip
Read time: 1-2 minutes

Trainer Tip: To defuse anger and create space for resolution, hear the other person’s feelings and needs. If this practice is new to you, you're like to experience fear and resistance in trying it out. However, you'll be more likely to experience a powerful shift, and build your capacity, if you try it anyways.


Getting Stuck Arguments Unstuck

Beginner Skill Level • Article • Read time: 3-5 minutes
Beginner Skill Level
Article
Read time: 3-5 minutes
Some arguments stay stuck because each person thinks it's about the content of the argument, rather than the needs each person is attempting to protect. When the needs get attached to the strategies a "no way out" scenario gets created. Instead, fully step into one another's worlds and connect to the feelings and needs behind the strategy each party is putting forth. Read on for six elements to creating empathic connection.

NVC Life Hacks 5: Conflict

Beginner Skill Level • Video • 00:03 hours:minutes
Beginner Skill Level
Video
00:03 hours:minutes
Conflict occurs when disagreements undermine the sense of trust and safety in family, workplace, or community. Shantigarbha shares nine tips for addressing, and even transforming conflict.

Responding to Current Escalating Issues of Our Time

Beginner Skill Level • Audio • 00:33 hours:minutes
Beginner Skill Level
Audio
00:33 hours:minutes
With the emergence of the Black Lives Matter movement and in honor of Dr. Martin Luther King, Jr., Roxy Manning, Francois Beausoleil and the Nonviolent Leadership for Social Justice training team explore how we can bring a needs-based consciousness, together with a critical awareness of systemic/structural inequities, to embody a new and transformative way forward.

Avoiding “Right Fights”

Beginner Skill Level • Trainer Tip • 1 page
Beginner Skill Level
Trainer Tip
1 page
Trainer Tip: Ready to start a fight because you're right? Consider another strategy.

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