Library Resources with Mary Mackenzie

Trainer Tip: Silent empathy can be a powerful way of contributing to someone's life, giving them the gift of our presence.

Trainer Tip: When we connect our feelings to our needs, we put ourselves in a postion to get our needs met and mourn when they aren't met. Here's a practical tip you can practice daily to improve the quality of your life.

Trainer Tip: There's one sure way to find hidden assumptions, stop and check it out!

Trainer Tip: Ready to start a fight because you're right? Consider another strategy.

Trainer Tip: The exchange of resources, that is, exchanging money for an item or service, is enhanced and better appreciated when we are connected to its personal value rather than its cost.

Trainer Tip: The question is not what other people think of you, but what you think of yourself. Who are you, really? Take a moment to consider what you value.

Trainer Tip: Mary shares how staying present to our anger and finding the underlying feelings and needs can lead to deeper connection and more satisfying outcomes.

Trainer Tip: Clarifying our requests can make the difference between frustration and satisfaction, Mary shows you how.

Trainer Tip: Mary explains how Nonviolent Communication, a process that distinguishes needs from strategies is also itself, a strategy.

Trainer Tip: Mary explains the NVC principle known as the "protective use of force."