Jim Manske offers practices to stay in dialogue without defensiveness, especially when it's difficult. Listen to Jim discuss the refining of our commitment to connection and how to respond to others' defensiveness too.
Learn when to use the two types of requests in the practice of Nonviolent Communication: Action Requests and Connection Requests. Both are important when working through conflict or difficult situations and for building connection.
Intermediate Skill Level
Mary illustrates how we can get diverted from our group's purpose by the needs of a single indvidual in the group, especially requests for prolonged empathy. Listen to Mary reframe these scenarios and offer three helpful tips for handling these situations.