Library Resources with conflict resolution

John and Stephanie combine mediating conflict, parenting and study of brain science to this ground-breaking course recording on how to funnel your anger and your child’s anger toward mutual caring and peace.

 The first session of this course is available for all to listen to and enjoy.

What don't we know about ourselves? Our unconscious contracts impact us, our shadow selves, and our relationships. In this snippet, Sarah uses her own unconscious contract to demonstrate navigating through reactions to today’s political environment. Listen.

Listen in as Sarah explores five common ways of bringing yourself back into balance after an emotional experience, and how an awareness of the difference between self-management and self-regulation can ease the process.

When blaming, we tend to function from the position of lone hero / self-critical witness. Listen in as Sarah works with a participant facing her judgements about others not caring for the planet.

Trainer Tip: To defuse anger and create space for resolution, hear the other person’s feelings and needs. If this practice is new to you, you're like to experience fear and resistance in trying it out. However, you'll be more likely to experience a powerful shift, and build your capacity, if you try it anyways.

Join veteran Mediators and Facilitators, Jori and Jim Manske in using Nonviolent Communication and mediation skills for transforming conflict into connection between yourself and others.

The first session of this course is available for all to listen to and enjoy.

How is empathy in the workplace a professional skill? If you are ready to learn why and how empathy is the critical factor to more productivity, profitability and collaboration in the workplace, this recording is for you!

The first session of this course is available for all to listen to and enjoy.

If you're stuck when making a decision with someone, it's likely that you've skipped hearing and connecting to one another's needs. Slow down and listen for what's really important underneath the content. This allows you to make decisions that are more fulfilling and harmonious.

Some arguments stay stuck because each person thinks it's about the content of the argument, rather than the needs each person is attempting to protect. When the needs get attached to the strategies a "no way out" scenario gets created. Instead, fully step into one another's worlds and connect to the feelings and needs behind the strategy each party is putting forth. Read on for six elements to creating empathic connection.

Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.