Trainer Tip: When we sympathize, we relate an aspect of someone’s story to ourselves. When we empathize, we reflect the feelings and needs of the other. Empathy helps people connect more deeply to their own and another’s pain, and helps resolve issues with clarity and ease. Notice when you're giving someone sympathy rather than empathy.

CNVC Certified Trainer Miki Kashtan clarifies the distinction between empathy and sympathy.

In this inspiring interview, Wes Taylor relays a story of how Nonviolent Communication is successfully used in law enforcement, and some of his challenges and joys in infusing Nonviolent Communication into a Maryland hospital culture.

Mary Mackenzie, renowned CNVC Certified Trainer, shares her understanding and experience of empathy.