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Library Resources with understanding

Introductory Skill Level

Trainer Tip

1 - 2 minutes

Trainer tip: It's often easy for us to hear rejection when someone says “no” to us. If we focus on the rejection, we may feel hurt and fail to take the time to understand what is going on with them. However, if we focus on their feelings and needs, we're more likely to uncover what they want and what prevents them. To increase success in resolving conflicts and find solutions that work for everyone, hear the “yes” behind their "no".

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Beginner Skill Level

Trainer Tip

1 - 2 minutes

Trainer Tip: When someone acts in baffling ways we can either wonder about what’s going on with the other person, create our own stories about it (blame, resent, make assumptions), or inform ourselves by asking. This is an opportunity to learn something new.

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Beginner Skill Level

Trainer Tip

1 - 2 minutes

Trainer Tip: We all see through our own filters. To disentangle what we hear from some is really saying, check using understanding requests at the level of detail you need. Course correct along the way. In a charged situation this can be critical to bringing in clarity, being heard and resolving differences amicably.

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Beginner Skill Level

Trainer Tip

1 - 2 minutes

Trainer Tip: All people long for understanding. It is such an easy thing to give, yet rarely do we see its importance in creating peace of mind.

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With: Eric Bowers

Beginner Skill Level

Trainer Tip

1 - 2 minutes

Who does not want to be understood? In Tip #6, Eric shows you how to deepen connection and trust by checking your understanding with the person you are conversing with.

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Beginner Skill Level

Trainer Tip

1 - 2 minutes

Trainer Tip: When we connect our feelings to our needs, we put ourselves in a postion to get our needs met and mourn when they aren't met. Here's a practical tip you can practice daily to improve the quality of your life.

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Beginner Skill Level

Trainer Tip

1 - 2 minutes

Trainer Tip: There's one sure way to find hidden assumptions, stop and check it out!

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