CNVC Certified Trainer from Long Beach, California, USA
Mary Mackenzie, M.A., is an author, trained mediator, and CNVC Certified Trainer of Nonviolent Communication. She holds a master's degree in human relations from Northern Arizona University and is the co-founder of the NVC Academy, the only online school for learning Nonviolent Communication.
Mary teaches Nonviolent Communication and other spiritually-based programs to individuals, couples, families, organizations, and spiritual communities through a wide variety of workshops and retreats. Her book Peaceful Living: Daily Meditations for Living with Love, Healing and Compassion offers inspiring practical methods for creating peace in our everyday lives.
As a pioneer of online NVC training, Mary runs her company in harmony with what she teaches. She and NVC Academy co-founder, Mark Schultz, paved the way to NVC online training in 2006 and have been instrumental in alleviating the financial and geographical barriers to learning NVC skills.
One of her passions is facilitating critical dialogues between people, and she has spent more than 20 years learning a wide variety of effective processes she can draw on in a moment's notice. Known for her clear communication style, she is especially skilled in helping individuals within groups put aside their preferences and find ways to collaborate with each other that are in alignment with their values. Her ability to cut through the confusion in a group has helped many teams quickly move forward in their desired progress.
- Interrupt in a way that increases connection
- Minimize shame or defensiveness
- Elevate others’ enjoyment of learning
- Invite more joy, curiosity, and closeness into your interactions
- Learn the complexities of intersectionality
- Gain a deeper understanding of life experiences
- Clear the way for a more authentic connection
- Deepen your ability to hold others in compassion
Trainer Tip: Changing your thoughts can change the way people experience you. Just for today, see if you can notice when you have judgmental thoughts about yourself or other people. Then look to translate those thoughts into your feelings and needs. Read on for an example of how this works.
Trainer Tip: If someone has enriched your life (or moment) in some way, consider telling them about it. Your appreciation might be just the gift they need to contribute to brightening their day.
Trainer Tip: Every time you criticize yourself, you cause yourself to feel shame and guilt, which promotes depression and stagnation. Instead, bringing in more self compassion can increase opportunities for change. Do this by acknowledging your needs (or values) that aren’t met by your actions. Read on for how to do this.
Trainer Tip: Is there something you would like more of in your life right now? Try not to look to other people to provide the kind of experiences you want. Can you think of a way that you can be the change you seek? See if responding to the people the way you would want them to respond to you shifts something. Read on for an example of how.
Trainer Tip: In Nonviolent Communication, we see expressing honesty as a gift of our authenticity, and a chance for others to support us in getting our needs met -- this can flourish and deepen our relationships. We can notice and act on opportunities to be honest with the components of OFNR (Observations, Feelings, Needs, and Requests).
Trainer Tip: When we sympathize, we relate an aspect of someone’s story to ourselves. When we empathize, we reflect the feelings and needs of the other. Empathy helps people connect more deeply to their own and another’s pain, and helps resolve issues with clarity and ease. Notice when you're giving someone sympathy rather than empathy.
When we ask something of a person and threaten negative repercussions if she doesn’t comply, we're making a demand. Demands limit the possible responses and reduce joyful participation. Instead, look to find mutually satisfying resolutions. And look for ways to change your demand into a request. Read on for more.