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When something happens that we don't like no amount of resentment nor magical thinking will make it disappear. Instead, we can mourn to dissolve our own resistance, resentment, and numbness of resignation. Mourning can allow us to feel pain with acceptance, and without needing to be okay with what happened. Acceptance can bring us to a place where even all the anguish in the world is fully, part of life.

Sitting with not knowing is an NVC skill because its the opposite of reactivity. In our haste to find relief from the discomfort of not knowing, we often become defensive, jump to conclusions, and blame and criticize others. Sitting with not knowing requires us to suspend our distrust, tolerate fear and uncertainty - creating space within us. NVC provides a way forward to enter into a space of wonder, possibility, and creativity.

Mediation is a great skill to have whether it's for your personal relationships or in the workplace. We look at four different techniques and their benefits in a role-play between two neighbours discussing a dispute.

Trainer Tip: Here are some options for tense moments in conversations: try a "redo", understand and recognize your habits, pause to regroup, empathize with the person so they feel heard, check your mind frame before speaking, and name some appreciations about one another.

For this practice assume that reactivity is arising any time you are distracted and not enjoying something. Practice throughout the day by focusing your attention for a few moments on something specific that you find pleasing. Notice the sensation of joy or pleasure in your body, and hold attention there longer than usual. This interrupts tension and contraction. Keep remembering to do this. When you go too long without directing your attention in this way, the practice becomes less accessible.

Many people consider a true observation as something that all can agree on. Some people use the video camera analogy – a true observation is “what a video camera can see and hear.” This perpetuates the myth of the neutral, unbiased observer. There are three layers of observation: External, Internal, and Systemic. Understanding these layers is key to connecting with the depth of the needs, and to create greater shared understanding.

Here's guidance on how to approach your inner experience when triggered or stuck in a distressing life experience. Self-Compassion in life can be experienced as: "There is room for life experience in me. There is an open space for ‘what is’ to be fully present in my inner experience". This exercise is more about tracing your felt experience than verbalizing it.

Living in this ceaselessly demanding world, how do we recover from emotional exhaustion? The hopelessness of not being met in the world can leave us wrung out like an old mop. Our heart rate plummets, our blood pressure and respiration drop, and energy and information processing start slogging along. Instead, we can build the bridge of empathy for greater rejuvenation.

There's reactive anger - the sudden outbursts of words, temper or action that create a nervous system response in another. And then there's the anger that's a reaction to someone's anger -- a nervous system startle-response. Instead of either of these, we can learn to heal with empathy, look for unequal power dynamics, take responsibility to make repairs, and shift into the clean, life-serving, fully expressed anger and love.

Goals and purposes can arise from intentions, but are different. Intentions arise from what's authentic, alive and aligned for you. Intentions can give you a sense of expansion, ease, and flow -- and are an essential part of any change process. Clear intentions can support decisions, management of resources, plus it can direct your attention effectively and with integrity. Read on for practices to find and implement your intention.