Excellence in online learning since 2006
NVC Library

Hearing the Yes behind the No

Hearing the Yes behind the No

Hearing the Yes behind the No

  • Time Investment: 1 - 2 minutes
  • Date Published: 10/2005

Trainer tip: It's often easy for us to hear rejection when someone says “no” to us. If we focus on the rejection, we may feel hurt and fail to take the time to understand what is going on with them. However, if we focus on their feelings and needs, we're more likely to uncover what they want and what prevents them. To increase success in resolving conflicts and find solutions that work for everyone, hear the “yes” behind their "no".

A Library subscription is required for access. Library members:  Sign In