Making A Connection In A Difficult Situation
Making A Connection In A Difficult Situation
Making A Connection In A Difficult Situation
with
Mary Mackenzie
- Media type: Trainer Tip
- Time Investment: 1 - 2 minutes
- Date Added: 05/14/2022
Trainer Tip: Whether there is the potential of physical or emotional violence, listening deeply to the underlying needs of the people in conflict can be swift, direct, and healing. Look for opportunities to defuse conflicts by reflecting the feelings and needs of the other person.
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