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Making Sure We Are Heard

Making Sure We Are Heard

Making Sure We Are Heard

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  • Time Investment: 1 - 2 minutes
  • Date Published: 10/2005

Trainer Tip: We all see through our own filters. To disentangle what we hear from some is really saying, check using understanding requests at the level of detail you need. Course correct along the way. In a charged situation this can be critical to bringing in clarity, being heard and resolving differences amicably.

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