
Empathy Doesn’t Mean Agreement
with Mary Mackenzie
Trainer Tip • 1 - 2 minutes •
Trainer Tip
1 - 2 minutes
Trainer tip: Empathy is about being present to a person’s feelings and needs. It is acknowledging another’s experience, not necessarily agreeing with it. If you have a different opinion than another, empathize with her first. Then, state your feelings and needs with regard to the situation.
1 - 2 minutes