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Conflict Improv: Returning the Flaky Olive Oil

Conflict Improv: Returning the Flaky Olive Oil
Trainers:

Christine King, Jean Morrison, Kelly Bryson

Media type:

Video


Time Investment:

15 minutes


Date Published:

Circa 2008

Using an example from a participant, the trainers engage in a role play to explore how to stay in your heart even when being perceived as a difficult customer by store employees.

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