In this brief but inspiring 3-part video series Gregg Kendrick, CNVC Certified Trainer and business leader, shares his experiences of embracing NVC within several organizations over several years.

Ingrid guides parents to navigate everyday parenting challenges using the NVC model, such as the behavior of a frustrated child, a messy room, transition times and a child who collapses when things don't work out as she had hoped.

Ask the Trainer: For many years I have been using crime and punishment (reward and consequences) to discipline because it was the only thing I knew. I knew deep in my heart it was alienating me...

Ask the Trainer: Is there any difference between the concept or experience of "love" and that of "empathy?"

Ask the Trainer: Is it a good idea to use NVC on persistent guilt, anger or depression without the aid of others?

Ask the Trainer: My question is about wanting to empathize more with my husband. Sometimes we connect very deeply, other times he slips back into "jackal talk..."

Ask the Trainer: How do I respond to people who believe that consequences are necessary to change behavior?

Ask the Trainer: Can all needs be met when illness limits the capacity of one person to meet the needs of her partner?

Ask the Trainer: I feel overwhelmed thinking of writing to someone with cancer. What can I do?

Ask the Trainer: Can you help me connect with my needs behind the protective use of force I use with my children?