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Library Resources with mediation

Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.

Additional Info

  • Skill Level Intermediate Skill Level
  • Duration 1 - 2 minutes
  • Production Date 10/2005
  • Premium Members

    N/A

  • Payee Mary Mackenzie
  • Points 2
  • Multi Trainer Num 1
Published in Trainer Tips
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