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Library Resources with Misunderstanding

Trainer tip: People often presume why something happened before checking with the other person. Instead, if we were to name the facts of what happened through observation without adding in our own judgments or reasons why we think it happened, we can more easily open the possibility for deeper connection with the other person. Read on for more on making observations.

Additional Info

  • Skill Level Introductory Skill Level
  • Duration 1 - 2 minutes
  • Production Date 10/2005
  • Premium Members

    N/A

  • Points 2
  • Multi Trainer Num 1
Published in Trainer Tips

When conflict or criticism occurs, we can notice two layers of meaning to create connection: the content and the needs the speaker is holding. When we are able to recognize this --and ideally engage open-heartedly, with curiosity, make clear requests, imagining what they want, no matter how their expression was framed -- we have more opportunity to support the longevity of our relationships, and to decrease our loneliness when together.

Additional Info

  • Skill Level Beginner Skill Level
  • Duration 5 - 7 minutes
  • Production Date 05/2020
  • Premium Members

    N/A

  • Points 2
  • Multi Trainer Num 1
Published in Articles

Trainer Tip: We all see through our own filters. To disentangle what we hear from some is really saying, check using understanding requests at the level of detail you need. Course correct along the way. In a charged situation this can be critical to bringing in clarity, being heard and resolving differences amicably.

Additional Info

  • Skill Level Beginner Skill Level
  • Duration 1 - 2 minutes
  • Production Date 10/2005
  • Premium Members

    N/A

  • Points 2
  • Multi Trainer Num 1
Published in Trainer Tips
 
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