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Join Jori and Jim Manske to explore, learn and practice the art of receiving the word "no," re-framing it from fear into fun.

Additional Info

  • Skill Level Beginner Skill Level
  • Duration 34 minutes
  • Date Added 10/22/2016
  • Premium Members Premium Members
  • Payee NVC Academy
  • Points 2
  • Multi Trainer Num 1
Published in Audio

Trainer tip: It's often easy for us to hear rejection when someone says “no” to us. If we focus on the rejection, we may feel hurt and fail to take the time to understand what is going on with them. However, if we focus on their feelings and needs, we're more likely to uncover what they want and what prevents them. To increase success in resolving conflicts and find solutions that work for everyone, hear the “yes” behind their "no".

Additional Info

  • Skill Level Introductory Skill Level
  • Duration 1 - 2 minutes
  • Date Added 10/2005
  • Premium Members

    N/A

  • Payee Mary Mackenzie
  • Points 2
  • Multi Trainer Num 1
Published in Trainer Tips

When asking for support from another, you are most likely to enjoy receiving that support when the person giving support is giving from the heart—from a place of joy or delight. Inviting them to say "no" is a way of encouraging an authentic response, a response you can trust more fully.

Additional Info

  • Skill Level Beginner Skill Level
  • Duration 1 - 2 minutes
  • Date Added 01/2016
  • Premium Members

    Premium Members

  • Payee Eric Bowers
  • Points 1
  • Multi Trainer Num 1
Published in Trainer Tips

Trainer Tip: When they say "no", acknowledge what people are saying "yes" to. From there, you persist towards a resolution that values both party's needs, without demand. Persisting is when we try to meet needs by continuing to connect with another. Demanding is when we insist someone do something, or else face negative repercussions. Showing care and willingness to work with people can help them to want to collaborate and resolve conflict.

Additional Info

  • Skill Level Beginner Skill level
  • Duration 2 - 3 minutes
  • Date Added 12/02/2021
  • Premium Members

    n/a

  • Payee Mary Mackenzie
  • Points 1
  • Multi Trainer Num 1
Published in Trainer Tips