Learn when to use the two types of requests in the practice of Nonviolent Communication: Action Requests and Connection Requests. Both are important when working through conflict or difficult situations and for building connection.

Do you ever think you have the perfect answer for someone who is struggling? Eric offers a tip on how to approach situations like this.

Trainer Tip: Mary shares an experience about accepting responsibility for her actions and how that lead her to greater choice and freedom.

Trainer Tip: Ready to start a fight because you're right? Consider another strategy.

Trainer Tip: Mary explains the NVC principle known as the "protective use of force."

Trainer Tip: Make a specific, doable request of at least two people today. Be sure to ask for what you want, not what you don't want. Think of making the request as a gift of opportunity for people to contribute to you.

Trainer Tip: Giving up on blame and taking responsibilty for our choices is immensely empowering. Mary offers a tip for growing in this direction.

Trainer Tip: Most of us have been conditioned to withhold the expression of our feelings to some degree. Mary offers a tip to de-stigmatize our feelings and relax into our humanness.

Trainer Tip: When someone is in pain and lashing out, might be a time when empathy is needed most. Empathizing in these moments can be very challenging. Mary offers a few words of ecouragement for these situations.

Trainer Tip: Here are four Stages of Emotional Maturity, also known as Stages of Emotional Liberation. Be aware of what stage of emotional maturity you are in today. And, celebrate it.