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New NVC Library
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Mediating Conflicts

Trainer Tip  • 1 - 2 minutes • 10/2005
Beginner Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: When there's conflict if you set the intention to connect and build trust first, you're more likely to move towards resolution. This can be built through offering reflections that captures essence of what's important to each party. Once connection and trust is established, then begin the process of creating strategies and solutions.


Mediating with a Group

Trainer Tip  • 1 - 2 minutes • 10/2005
Intermediate Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: People struggle to come to agreement when they don’t feel heard. So as a mediator, facilitate the process by asking all parties to reflect the essence of what's important to other parties. This is critical. Once everyone is confident that their needs have been heard, you'll notice the energy in the room relaxing. Then you can brainstorm strategies that will value everyone’s needs, and are focused on what they want to happen.