Excellence in online learning since 2006

Specificity Is the Key

Trainer Tip •  1 - 2 minutes • 
Beginner Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: If you make a specific and doable request as soon as you notice your needs, you'll have a better possibility of getting them met. It's also more likely your request will support the other person to contribute to your life. Make at least one specific, doable request of someone today as soon as you notice your needs.


How to Hear Difficult Messages

Trainer Tip •  1 - 2 minutes • 
Beginner Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: Be aware of opportunities today to choose empathizing over arguing with someone who is angry, and notice how it affects your ability to resolve the situation. Read on for more.


Feelings Are a Response to Our Met or Unmet Needs

Trainer Tip •  1 - 2 minutes • 
Beginner Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: Our particular needs and expectations in the moment, influences how we feel. So if you are feeling hurt, sad, angry, or disappointed, try to consider what your unmet needs are, and see if there are other ways you can get them met. Today, track how your needs affect your feelings.


Requests, the Fourth Component of Compassionate Communication

Trainer Tip •  1 - 2 minutes • 
Beginner Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: Making a request is critical because it can greatly lessen any tension in the situation. Plus, it can clarify for you and the people in your life what it would take to meet your need. Make at least one specific and doable request to someone today.


Aligning Our Strategies with Our Values

Trainer Tip •  1 - 2 minutes • 
Beginner Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: What do you value the most? Take a look at your actions and notice the values that your actions demonstrate (not what you want them to show, but what they do show), and see if they are in alignment.   Where there is a gap take steps to create actions that are in alignment with your values.


Taking Action to Change Our Experience

Trainer Tip •  1 - 2 minutes • 
Beginner Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: With empathy, ponder one area of your life that you are unhappy with today. Consider whether you can take action to change the experience and meet your needs.


Creating Your Experience

Trainer Tip •  1 - 2 minutes • 
Introductory Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: Only after we connect to our unmet need can we make sound decisions that will transform our experience. For example, if you feel bored, connect to your unmet needs (eg. need for understanding the relevance, etc) and then look for strategies that will meet them (eg. ask the speaker how this topic relates to our lives).


Appreciation vs. Approval, Compliments or Praise

Trainer Tip •  1 - 2 minutes • 
Beginner Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: When we acknowledge our met needs, rather than labeling the other person as good or bad, we achieve a clarity of mind that deepens our connection to ourselves and other people.


Engage Your Curiosity

Trainer Tip •  1 - 2 minutes • 
Beginner Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: When someone acts in baffling ways we can either wonder about what’s going on with the other person, create our own stories about it (blame, resent, make assumptions), or inform ourselves by asking. This is an opportunity to learn something new.


Needs-Based Negotiation

Trainer Tip •  1 - 2 minutes • 
Beginner Skill Level
Trainer Tip
1 - 2 minutes

Trainer Tip: When we create situations that value one person’s needs at the expense of another, we open the door for someone to lose. Instead, look to see if you can speak openly and honestly, value the other person’s needs, and create solutions that value all stakeholder needs.


Page 9 of 23