Listen in as Dian reframes the 4 steps of NVC (observations, feelings, needs, requests) into everyday words you might hear at work. This training segment is free for all to enjoy. nvctraining.com Listen in as Dian presents the Four Steps of Collaborative Communication using everyday words you might hear at work: What is happening / what are you seeing or hearing? What is the impact internally for the people involved? What is driving the situation at a core level? and What will move the situation forward? Please note: This recording is from the 2016 NVC at Work Videoconference, with Dian Killian. Additional sessions will be added to our NVC Multimedia Library as editing is completed.