Mediation is a great skill to have whether it's for your personal relationships or in the workplace. We look at four different techniques and their benefits in a role-play between two neighbours discussing a dispute.

Sylvia Haskvitz uses 20+ years of experience to introduce the core concepts of Nonviolent Communication, leaving you grounded in the basics and ready to make transformative improvements to the quality of your communication.

Trainer Tip: We all have the same needs, but may prioritize different needs at different times -- and that order of prioritization may look different from other people's perspectives. If your prioritization of needs isn't the same as another's, that doesn't mean there's something wrong with you nor them. We can look for many ways to meet our prioritized needs.

Trainer Tip: Our particular needs and expectations in the moment, influences how we feel. So if you are feeling hurt, sad, angry, or disappointed, try to consider what your unmet needs are, and see if there are other ways you can get them met. Today, track how your needs affect your feelings.

Our world is facing stressful times. And the more stress you experience, the less resourced you can become. But consider that you're not messed up, but rather, the challenges you bear is a response to manufactured environments and culture that are more hostile than they are kind towards our human souls and bodies. And so, let’s be clear. Let’s be discerning. Let’s be compassionate. Let’s pay attention.

Avoiding conflict is an even greater issue than having conflict. Not being as competent at conflict we avoid it. And in many cases that creates more conflict. Conflict is inevitable because we have different perspectives. Conflict is not bad. It is an opportunity for increased connection, intimacy, joy, and creative win-win solutions. Instead of avoiding conflict, we can work on increasing our skill in handling conflict.

Trainer Tip: The surest way to enjoy life is to do things that meet your needs. If you don’t enjoy a particular activity, consider the need you hope to meet by doing it. For instance, for each item you want to do consider the needs you're trying to meet. Connect to the joy of that need. Then for each ask: “How would I feel if I delayed finishing this item?”. Consider which items you want to continue, pause, or reprioritize. This can help increase life enjoyment.

Join Miki as she covers a lot of territory, defining leadership, helping us lead when we're not in the leadership chair, showing us how to have power in every moment and engage our fear instead of let it run us. Get some powerful leadership tools you can put to use today.

Marshall Rosenberg suggests that there are two requests that are the most transformative to relationships, (1) What’s alive in both of us? and (2) What would make life more wonderful for both of us?  This telecourse recording offers an easy-to-digest overview of how carefully crafted requests inspire joyful relationships.

Have you been nice? Well then you must be enjoying the reward: depression, intermittent explosiveness, job meaninglessness, ambiguous anxiety, low resentment and subtle self hate. The antidotes: honesty, passion and compassion.