
Unpacking Observations
with Roxy Manning
Article • 4 - 6 minutes •
Article
4 - 6 minutes
Many people consider a true observation as something that all can agree on. Some people use the video camera analogy – a true observation is “what a video camera can see and hear.” This perpetuates the myth of the neutral, unbiased observer. There are three layers of observation: External, Internal, and Systemic. Understanding these layers is key to connecting with the depth of the needs, and...
4 - 6 minutes