Even in a conflict, you can offer emotional safety without being enmeshed -- and you can do this without sliding into strategies to gain power over another. You can prioritize connection, express your intention, make space for mutuality, honestly reveal what you care about and propose a way forward. This means caring for your needs regardless of their response -- and mourning if their response...

Trainer Tip: If someone has enriched your life (or moment) in some way, consider telling them about it. Your appreciation might be just the gift they need to contribute to brightening their day.

When someone responds with painful sarcasm, criticism, or dismissal you can respond with empathy, or with clarity about your intention, need and request. If you're unable to do this, later you can privately write what they said, identify the feelings and needs of both of you, then write possible responses. This can help you remember to stay with your intention and what’s true for you without...

Interrupt cycles of conflict by creating a new ways forward. You can do this by connecting with the energy of the met needs you want in the dynamic; guessing the other person's needs; naming your needs; asking essential questions; identifying at least three different strategies to meet each need; and imagining the positive outcome.

When asking for respect it helps to first get clear about your interpretations of other's behavior. You can do this by asking about the other's intentions before believing your thoughts. You can also make a clear request for what specifically you want to see happen instead. Read on for more.

There are many layers of consciousness, knowledge, and skill that contribute to a successful negotiation. A successful negotiation is one where honor and connection lead to a way forward, and leads to a plan of action that considers and meets everyone's needs in that situation. Read on for three fundamental principles that help with successful needs-based negotiation.

Reacting is deciding what to do based on what someone else does. Responding is deciding what to do based on your own needs and values. When someone isn't responding the way you want, and you want to respond in a way that embodies your values, with warmth and patience, examine your reactions. Ask yourself how you can access compassion and action that contributes to the well-being of all.

When we're judging we're less able to access both what we care about and constructive next actions. Instead, create more internal space and agency starting with connecting to your feelings and needs; then feel your grief or disappointment; followed by getting curious about the other party's needs and context -- and then based on collective needs and the long term effects make requests or take...

Trainer tip: In every interaction, we have a choice of responding in one of these four ways: judge/blame self, Judge/blame others, empathize with self, and/or empathize with others. The goal is to make a conscious choice about our response. Notice the choices you have when you receive someone’s communication today.

Follow worry to the underlying universal need and discern wise action. To get there, we can try out prayer, wishes, savoring the need, or compassionate witnessing. If you notice and name the aspects of worry continuously, the compassionate witnessing practice will interrupt the habitual spinning of worry-filled stories. There are at least six things you can witness with curiosity. Read on for...

Listen and learn how to: Talk about NVC in a way that has meaning and relevance for companies and organizations, showing a clear ROI (return on investment). Draw on different applications of NVC for the workplace: addressing change in management, management issues / styles, morale / teamwork, employee retention, etc. Create a value-based training proposal (with different service and product...

Trainer Tip: NVC-based social change naturally emerges from “a certain kind of spirituality”, a quality of spiritual clarity. Intuitions and impulses arising from spiritual clarity are more likely to support sustainable systems. Read on for how to bring more of this in, and ways to transform your complaint into commitment.

Trainer tip: From the NVC perspective, everything someone says or does is either a “please” or a “thank you". In our culture, saying “thank you” usually involves an appreciation in the form of judgment or evaluation. Remember, whether we judge someone as good or bad, judgments and evaluations can create disconnect or tension. Instead, notice how their actions have enriched life, and what...

This telecourse recording is for anyone wanting to integrate empathy into his/her life in a more natural, authentic way.

As you witness injustices in the world, tension, anger, hopelessness, despair and more, may rise up in you. These feelings may lead to reactive thinking that doesn't contribute to healing nor wise action. Mourning is a universal need. If your culture pushed away grief and its emotional expression, you may have habits that block your access to the aliveness of grief. Read on for ways to give...

Recalling Krishnamurti, Marshall referred to the capability of distinguishing observation vs observation mixed with evaluation as "the highest form of human intelligence." Read on for an exercise to help practice the skill of observation in combination with mindful walking.

Trainer tip: Be aware of times when you are judging others, demanding, making comparisons, or denying responsibility for your actions. Notice how these communication patterns affect your connection with other people.

Trainer tip: Be aware of your inner jackal chatter today and make a commitment to listen for the underlying needs they are trying to tell you about.

If it's a tender topic and/or you are looking for a particular level of responsiveness, you can let listeners know what you want back before you share -- or you can ask them for a particular kind of response right after you share. The more you can do this, the more it can create supportive relationships in your life. Read on for ways to ask for a particular kind of responsiveness to meet...

Trainer Tip: Tap into feelings, needs and requests for greater self connection with the six steps in this worksheet.