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Using an example from a participant, the trainers engage in a role play to explore how to stay in your heart even when being perceived as a difficult customer by store employees.

In this upbeat video, CNVC Certified Trainers Kelly Bryson, Christine King and Jean Morrison enact two role plays that involve a triggered adult interacting with a young student and a teacher who has just witnessed an unpleasant interaction between two students.

In this edition of Conflict Improv, CNVC Certified Trainer Christine King navigates the challenging practice of expressing honesty when that expression might easily be heard as criticism.