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In this snippet from Duke Duchscherer's course, Restorative Dialogues: Transforming Conflict, Building Community Resilience, he shares a structured approach for conflict resolution or communication facilitation. It involves a facilitator guiding a conversation between two parties in conflict. The process begins with one party expressing their perspective while the other listens actively. The...

Here we explore variants of conflict patterns in part two (of this two part series) that include: refuting "straw man arguments"; not checking understanding, repeating unhelpful behaviour; repeatedly asking for what's already given; asserting rather than demonstrating responsiveness; assumptions; denying conflict exists; neglecting interdependence; stonewalling; absence of curiosity, humility,...

To resolve conflict, information of what's important to each party, plus corrections, needs to be included and built upon. Here we explore nine patterns of ongoing conflict, including diagnosis; assuming understanding; refuting; unhelpful communication mediums; over focus on intent over effect; and “hit-and-run” engagement. This is part one of a two part series.

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Article

4 - 6 minutes

This document is for organizations that want to integrate NVC. The intention is to use conflict as a stimulus to personal growth, more open and honest relationships, and life-affirming change. It mentions using NVC skills such as self connection, empathy, honesty, and requests (and protective use of force as last resort) to navigate the conflict with an intention of connection.

Jim and Jori offer a tip to stay present in the face of our reactivity to witnessed conflict.

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John Kinyon and Stephanie Bachmann Mattei

Audio

9 -12 hours

This 6-session telecourse recording focuses on supporting people who work with children (e.g. parents, teachers, ministers, etc.) in applying the skills of NVC mediation in conflict situations that involve children.

Join veteran Mediators and Facilitators, Jori and Jim Manske in using Nonviolent Communication and mediation skills for transforming conflict into connection between yourself and others.

Listen to this introductory 4-session Mediate Your Life telecourse recording to change your response to conflict and change your life.

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Trainer Tip

1-2 minutes

Trainer Tip: When there is conflict, the chances are good that people are arguing over a particular strategy. When we focus on our needs, the opportunities for peaceful resolution that values everyone’s needs are much greater. This can also build trust. Be aware of opportunities to shift focus from strategies to needs. Read on for an example of how this can work.

This exercise will help you resolve situations in which you have two needs which seem to be in conflict with each other, transforming inner conflict into peace.

In this brief audio segment, John Kinyon offers a guided tour of our inner maps of conflict, including interpersonal mediation, chooser/educator, enemy images and making amends maps.

In this stimulating audio recording, Stephanie Mattei covers several "hot" parenting topics such as: boundary issues, strategy resilience, how to shift your right/wrong mentality and understanding the concept of fairness. While unraveling these topics, Stephanie intersperses some practical neuroscience around brain regulation and brain-wise conflict prevention.

Trainer Tip: Have you ever noticed how often we back up when we find ourselves in a conflict? Or how much we try to pull away when someone is angry or in emotional pain?

LoraKim explores what gets in the way of seeing the inherent worth and dignity of others when there is conflict in congregations. The strategies LoraKim offers can be applied to any spiritual community.

John Kinyon and Matthew Rich examine the ways in which people’s worldviews can be different and why this often creates conflict.

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Article

13 - 19 minutes

When we have an inner conflict, how can we bring ourselves closer where we want to be? Miki explains about how we can deepen our self understanding in a way that can transform our own reactivity, urges, and false either/or views -- so that we can bring in more presence, choice, and options.

There are three things you can do to sort inner conflict and make doable, sustainable agreements with yourself. This capacity can build trust with yourself to follow through, and to develop diverse and creative solutions -- thereby increasing confidence and ease.

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Practice Exercise

1 - 2 minutes

With these exercises you can practice identifying the reactions to conflict, such as fight, flight, freeze, the posture taken, what you see, hear, smell, touch taste and what needs are at play. They will also bring in curiosity about what next step may help. One of these exercises prompts you to journal some of these things this week.

Miki Kashtan hosted Living Room Radio Show on KPFA Radio 94.1FM in Berkeley, California, USA. Listen as she works with a caller who outlines a conflict between two people who are crucial to the cohesiveness of a dance troupe and asks, “What do you do when you see a conflict between two people in a group, when you are not directly involved?” Miki starts by acknowledging the challenge of...

How often do you find yourself stuck between two options? Do you go with option A or option B and what if it's a complicated decision that involves more than just a quick thought process? In this Life Hack we guide you through a process you can use when facing a difficult decision with a simple 5 step process, this meditation should leave you feeling more at peace and with more clarity on...