Excellence in online learning since 2006

Navigating Tense Conversations

Trainer Tip  • 2 - 3 minutes • 4/2020
Beginner Skill Level
Trainer Tip
2 - 3 minutes

Trainer Tip: Here are some options for tense moments in conversations: try a "redo", understand and recognize your habits, pause to regroup, empathize with the person so they feel heard, check your mind frame before speaking, and name some appreciations about one another.


Communicating with Children

Trainer Tip  • 2 - 3 minutes • 10/2005
Beginner Skill Level
Trainer Tip
2 - 3 minutes

Trainer tip: Empathy can offer profound learning opportunities to children, expand their feelings and needs vocabulary, and teach them the positive results of valuing everyone’s needs. Read on for a story that illustrates this.