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Trainer Tip: In Nonviolent Communication, we see expressing honesty as a gift of our authenticity, and a chance for others to support us in getting our needs met -- this can flourish and deepen our relationships. We can notice and act on opportunities to be honest with the components of OFNR (Observations, Feelings, Needs, and Requests).

Fully connecting to the deeper need under the anger can transform and release the anger, without requiring the other person to do anything differently. From there, you can reach an understanding of the other person's experience, feelings and needs underlying the actions that stimulated your anger to re-establish connection with your own and the other person's humanity.

Control may help us feel safe in an unpredictable, unsafe, wild world. Wanting control may be a response to shielding ourselves from feeling fear and being aware of our vulnerability. The more we insulate from fear, discomfort, and vulnerability, the more we are cut off from aliveness; we can become more anxious, and depressed. The more we control the more we are disconnected from empathy and care. With aliveness come joy, peace, love, awe.

If withdrawal is your stress pattern, you likely want to belong and yet have habits of expression that others find uninviting. Instead, soften, relax, and open your posture and energy. Find something that will bring you to smile. Engage with others -- make eye contact, smile, walk towards others, say hello, and sit in an open posture. Let others know that you're a bit overwhelmed, but want to connect and are glad to be here.

Using an example from a participant, the trainers engage in a role play to explore how to stay in your heart even when being perceived as a difficult customer by store employees.

Trainer Tip: Be aware of opportunities today to choose empathizing over arguing with someone who is angry, and notice how it affects your ability to resolve the situation. Read on for more.

Trainer Tip: Persisting without demanding is the art of what Marshall Rosenberg fondly called "Dogging for our needs." We can learn to not give up on our needs and at the same time, refrain from demanding they be met.

This 31-minute audio with Miki Kashtan is packed full of power as she uncovers the dynamics of choice that are present 100% of the time, in every situation, regardless of the circumstances.

Trainer Tip: Next time you prepare for a challenging conversation, solidly connect with your own feelings and needs before entering into meeting. Then attend the meeting open to creating results that work for everyone. This is likely to give increase chances that the conversation will come to a mutually satisfying conclusion.