Join veteran Mediators and Facilitators, Jori and Jim Manske in using Nonviolent Communication and mediation skills for transforming conflict into connection between yourself and others.

In general, criticism is a reactive response discomfort. When someone criticizes, they are not yet able or willing take responsibility for their needs. All criticism is a tragic expression of feelings and unmet needs. When you meet that criticism skillfully you not only care for yourself, you can facilitate clarity, and constructive communication, about what the other person is truly asking for.

Trainer Tip: Our inner critic judges ourselves and other people; and it is the most likely to get scared when we begin to make a change. It holds wisdom for us if we are willing to listen. When we acknowledge our inner critic and empathize with its need, we gain insights into ourselves and we clear the way for resolution.

We're in difficult times - possibly at the brink of extinction. What can we do in response? Some nonlinear steps: A.) Notice what isn't working; B.) Mourn so that we can move "towards" from an expanded space inside; C.) Analyze to bring a fuller understanding of what's happening and what's needed; D.) Reframe our inner and outer narratives; E.) Discern what we can contribute; F.) Care; and G.) Bring in support for more resilience and creativity.

This 5-session telecourse recording is designed to support you in learning what makes giving and receiving feedback challenging and how you can turn these experiences into opportunities for learning, connection, and effective functioning.

Finding your power in seemingly powerless situations doesn't mean denying what happened, your feelings, your needs, nor the behavior of others that didn't meet needs. It does mean reexamining those situations with the intention to compassionately look for your contribution and for clues to your hidden perceptual biases. Read on to learn about about finding these clues, and more.

Trainer Tip: When we try to make another person fit into a reality that we prefer in order to meet our own needs everyone suffers. Instead, bring your focus back to yourself. Notice which of your needs are met or unmet when you spend time with someone. Don’t judge them; just focus on your feelings and needs. Then, decide whether continuing the relationship will meet them

How is empathy in the workplace a professional skill? If you are ready to learn why and how empathy is the critical factor to more productivity, profitability and collaboration in the workplace, this recording is for you!

For each reactive pattern there is a perceived threat to a tender need. Knowing these tender needs helps us figure out how to interrupt these patterns and creating new ways of perceiving and relating to life. In addition to knowing the need, knowing the healing response and the primary reactive behavior helps with transformation.

This exercise will help you resolve situations in which you have two needs which seem to be in conflict with each other, transforming inner conflict into peace.