Trainer tip: People often presume why something happened before checking with the other person. Instead, if we were to name the facts of what happened without adding in our own judgments or reasons why we think it happened, we can more easily open the possibility for deeper connection with the other person. Read on for more.
Trainer tip: Empathy is about being present to a person’s feelings and needs. It is acknowledging another’s experience, not necessarily agreeing with it. If you have a different opinion than another, empathize with her first. Then, state your feelings and needs with regard to the situation.
Trainer tip: If you are in a relationship (whether personal or work related) that you are not happy with, consider talking to the other person in an effort to connect about both your needs. Talking about it doesn’t guarantee that you will like the resolution, but not talking about it guarantees continued unhappiness. Read on for more.