Ask the Trainer: "I feel a lot of fear or nervousness about approaching a neighbor who uses 'wastebasket talk.' Once she's engaged, there are only two techniques that interrupt the flow: leaving or interrupting."

Why is it so difficult to change our patterns even when we want to, even when we experience shame or despair about them? Arnina Kashtan offers some of the common pitfalls and concrete steps to overcome them in the future.

Ask the Trainer: "Recently, I was sitting in my weekly practice group trying to connect to my reasons for wanting to give empathy to a particular person. She was telling us about some painful feeling she was having, but was not connecting to her needs."

In this prerecorded telecourse, Raj Gil uses an interactive dialogue and proven exercises to help you develop a profoundly healthy response to anger, right in the moment.

Jim and Jori offer practical tools to help us develop patience through a process they call WAIT: Wake up, Accept, Insight, Take a step.

Learn when to use the two types of requests in the practice of Nonviolent Communication: Action Requests and Connection Requests. Both are important when working through conflict or difficult situations and for building connection.

One of the premises in NVC is that behind all behavior and expressions are Universal Human Needs as the deeper motivators. And one of the key distinctions in NVC is that between Needs and Strategies. Try Alan Seid's exercise called "Peeling the Layers of the Onion, " a process for uncovering these needs — the deeper motivations — that underlie words and behaviors we may find disturbing or...

Reveal, own and share the inner chatter that plays over and over in your head, in between the words you speak aloud. Arnina Kashtan will help you discover, embrace and open up the places inside that you’ve hidden and judged.

Ask the Trainer: "I'm practicing with 'transforming the pain of unmet needs into the beauty of the need.' In identifying my unmet needs, I come up with 'fairness.' However, fairness isn't on the needs list! I'm wondering what needs might be underneath 'fairness.'"

Trainer tip: Empathy is about being present to a person’s feelings and needs. It is acknowledging another’s experience, not necessarily agreeing with it. If you have a different opinion than another, empathize with her first. Then, state your feelings and needs with regard to the situation.

Trainer tip: Empathy can offer profound learning opportunities to children, expand their feelings and needs vocabulary, and teach them the positive results of valuing everyone’s needs. Read on for a story that illustrates this.

We can see anger as an alarm or signal that can inform us that unmet needs require attention, or that we hold judgements. We can shift our own anger in several healthy ways: get present, identify the stimulus and any judgements or unmet needs, look for ways to meet our needs, make requests that support our needs, express our needs to ourselves and appropriate others, and more.

Trainer Tip: People sometimes say, “I didn’t do NVC this week.” Or “I tried NVC when I was in an argument last week.” NVC (AKA. Compassionate Communication) is not a thing to pull out of a bag of tricks once in a while. It is a way of living -- even as we may slip up, our goal is to more often handle situations with a consciousness of valuing connection and everyone’s needs more than being...

Empathy is a form of attunement. Empathy is giving your compassionate curiosity by guessing another’s feelings and needs. Consider how you live or relate to each of these 12 essential aspects of empathy. Some of them mention how we can offer empathy without abandoning ourselves, how empathy isn't always the best response, and how "Empathy can be offered when you disagree with another’s opinion,...

The American mythos of Independence Day is that liberty, equality, and opportunity are for all. Yet since the country's formation, these needs have been for some at the expense of others. It started with the brutal robbery and genocide of Native Americans and slavery of Africans. And this theme continued for generations in various forms, including how we related to other peoples, countries, and...

So many of us have a habitual response of trying to eliminate uncertainty and the arrival of what we don't want. Alternatively, we can embrace the irreducible uncertainty of life. This shift from resistance and helplessness to mourning allows acceptance of outcomes, reduction of stress, and opens the door to noticing and appreciating what's present and available amidst challenges.

We only have this decade to make radical changes to avert crossing over into an unlivable Earth. What's essential is a critical mass of people with capacity to respond to many enormous, daunting social-environmental challenges. This means on a wider scale, responding to conflict, fear, hate, injustice and violence with the ability to see our commonality underlying our differences. And to feel...

One thing that makes empathic understanding difficult yet valuable is that it can be humbling. If I really open myself to hearing and understanding, while trusting my inner strength of self-knowing, I may be changed by what I hear. My core beliefs or understanding might change and grow. This openness could be key to transforming the energy of conflict into new possibilities for greater...

Control may help us feel safe in an unpredictable, unsafe, wild world. Wanting control may be a response to shielding ourselves from feeling fear and being aware of our vulnerability. The more we insulate from fear, discomfort, and vulnerability, the more we are cut off from aliveness; we can become more anxious, and depressed. The more we control the more we are disconnected from empathy and...

Trainer tip: When we focus on needs further possibilities are more likely to open up. When we focus on a particular strategy, our world can feel scarce and conflicts can arise. Resolution comes when we value everyone’s needs and seek mutually satisfying solutions. We can ask for support towards this outcome.