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Trainer Tip: When they say "no", acknowledge what people are saying "yes" to. From there, you persist towards a resolution that values both party's needs, without demand. Persisting is when we try to meet needs by continuing to connect with another. Demanding is when we insist someone do something, or else face negative repercussions. Showing care and willingness to work with people can help them to want to collaborate and resolve conflict.

This telecourse recording provides an experience with the language, skills and consciousness of NVC applied to mediating all types of conflict whether you are one of the people in conflict or you are supporting others in conflict.

This 5-session telecourse recording is designed to support you in learning what makes giving and receiving feedback challenging and how you can turn these experiences into opportunities for learning, connection, and effective functioning.

Conflict is a normal and natural part of life. To varying degrees, it happens whenever two or more people consistently spend time together. Resolving conflict effectively and peacefully, in a way in which all parties feel respected and valued, does not feel natural for those of us who grew up with punitive, adversarial, or avoidant approaches to conflict. Eric offers some tips for approaching conflict.

The “mind” or our “ego” are often depicted as a static entity, an unchangable part of human nature, and as obstacles or negative parts of ourselves to overcome. This view creates maligning, a split within us, while remaining invisibly part and parcel of authority-based societies --the dominant culture and institutions into which we are born. Instead, I want to advocate an integration of reason and emotion, mind and heart, plus self and others.

Trainer Tip: We feel our freedom when we are willing to look at others’ needs and our own, evaluate all of them and work toward valuing everyone’s needs. Take the time to demonstrate that you value everyone’s needs as much as your own today.

Trainer tip: When you want to thank someone expressing what that person did, how you felt about and what needs were met for you, can provide the other person with more information. It can also help her more fully understand how she contributed to you, and deepen your connection with her.

When someone behaves in a way that you may label convincing, cajoling, guilt-tripping, threatening, analyzing, or criticizing, you may be tempted to guess they have a "need" for control. Instead, name what this person is doing that isn't meeting your needs. If it is a true need your heart will have softened. If you feel resentment or resistance, you are likely making a judgment rather than guessing what they are needing.

Trainer Tip: It's up to us to get our own needs met. Mary offers some encouraging tips to do just that!