In this inspiring interview, Wes Taylor relays a story of how Nonviolent Communication is successfully used in law enforcement, and some of his challenges and joys in infusing Nonviolent Communication into a Maryland hospital culture.

Trainer Tip: Have you heard the saying, “If it ain’t broke, don’t fix it”? Communication is like that too. Don’t try to adjust your communication and behaviors if they already work for you.

There's reactive anger - the sudden outbursts of words, temper or action that create a nervous system response in another. And then there's the anger that's a reaction to someone's anger -- a nervous system startle-response. Instead of either of these, we can learn to heal with empathy, look for unequal power dynamics, take responsibility to make repairs, and shift into the clean, life-serving, fully expressed anger and love.

If we're to have a better future, our biggest task will be to reexamine what the police are, their place in the system, and more. Police violence exists by systemic design. The myths of where the problems and symptoms lie with the police, capitalism, laws, government, citizens, class and racism --plus the relationship between all these-- is what keeps oppression ongoing on a mass scale. For change to happen, we'll need to find systemic leverage points, and use privilege to benefit those without it. Read on for more.

Ask the Trainer: “I would love some clarity about the NVC perspective on the cause of our feelings. It seems to me that my needs may be met or not, but the cause of my painful feelings is my story around the situation.”

Mair Alight and Carol Chase show, through their interaction with each other, a living model of how NVC deepens friendships. They also provide information on why giraffes and jackals were originally chosen as the NVC mascots.

When there's quality connection then collaboration and creativity generosity of heart can come. Then strategies honoring everyone’s needs are easier. This requires us to trust connection, hear needs, brainstorm, experiment, prepare, and hold confidence that everyone’s needs can be met. Needs-based negotiation starts there. What derails this? Feeling urgency, listening from our (dis)likes or opinions, and dire predictions.

Here's a quick tip to improve your empathy skills with empathy guessing.

Ask the Trainer: "I have the understanding that the unconscious is vast compared to conscious mind. When I state 'needs' how well can I depend on there being something beneath my awareness that is actually the motivation?"

Trainer Tip: Even when you hit deep emotional bottoms, instead of deciding whether something is good or bad, get clear on how you feel about it and what needs it will or will not meet. Let the Universe do the rest. Then take action to resolve any situations that are not enjoyable to you.