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In most business environments, purpose holds a higher priority than connection. Listen to Miki discuss the strategy of using minimum connection to remain true to the purpose at hand, and how the purpose of empathy may differ in the workplace.

To resolve conflict, information of what's important to each party, plus corrections, needs to be included and built upon. Here we explore nine patterns of ongoing conflict, including diagnosis; assuming understanding; refuting; unhelpful communication mediums; over focus on intent over effect; and “hit-and-run” engagement. This is part one of a two part series.

Sometimes we want to avoid placing our love and trust in someone, to protect our hearts and our life energies. And so there are deeper questions that we can use to check whether we're in relationship with someone who doesn't have capacity to be in relationship with us (eg. “Do I have a sense of mattering in this relationship?”). Read on for more questions we use to assess our empathy and efforts in relationships.

Trainer Tip: Take a moment to consider feelings, our conditioning about expressing or even feeling emotion, and the value of re-evaluating our relationship to feelings.

If role play, hearing conversations modeled and dialogue practice is how you learn, this is the telecourse recording for you! Learn the art of entering, staying in and bowing out of the conversational dance using real-life situations.

Trainer Tip: Find your deepest need. Then notice when you do things, or have done things, that keep you from meeting your most important need. And then take conscious action that is in alignment with the need you want to meet.

Trainer Tip: We all have the same needs, but may prioritize different needs at different times -- and that order of prioritization may look different from other people's perspectives. If your prioritization of needs isn't the same as another's, that doesn't mean there's something wrong with you nor them. We can look for many ways to meet our prioritized needs.

Listen as Miki works with participants. Topics: how small requests serve interdependence; NVC process vs purpose; how to respond when empathy is used to create distance; coping with verbal aggression, and more!

Trainer tip: Feelings of hurt, anger, fear, and resentment can often sound alike. Fear and excitement have the same physiological effects on us, and are often expressed in the same body language. Clearly and specifically naming our emotions and the intensity level can help us resolve conflicts, with a much greater opportunity to get our needs met.