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Often, honoring someone’s choice supports more connection. Thus, checking in with someone’s choice to listen or not (offering autonomy) sets the stage for being heard more fully. On the other hand, when someone has the perception that you are talking to them without considering their choice, resentful listening might result. Here are ways to mindfully check in about choiceful listening before starting a conversation.

For this practice assume that reactivity is arising any time you are distracted and not enjoying something. Practice throughout the day by focusing your attention for a few moments on something specific that you find pleasing. Notice the sensation of joy or pleasure in your body, and hold attention there longer than usual. This interrupts tension and contraction. Keep remembering to do this. When you go too long without directing your attention in this way, the practice becomes less accessible.

Trainer Tip: We all see through our own filters. To disentangle what we hear from some is really saying, check using understanding requests at the level of detail you need. Course correct along the way. In a charged situation this can be critical to bringing in clarity, being heard and resolving differences amicably.

Sometimes even a very skilled empathy practicitioner can go into offering a non-empathic response, even when asked for empathy.  Why?  One reason could be that our brains might be less receptive because of unseen forces that affect our brain and relationship with others.  This article speaks to the deeper "why" and also to one thing we could do to turn it around...

Trainer tip: NVC consciousness recognizes interdependence. In this process each person is autonomous; everyone's needs matter; people have choice and responsibility for their actions; there's abundance, and a valuing of coming together. The dependence / independence paradigm assumes we either need someone else to be whole -- or we don’t need others at all. Commit to living autonomously. Notice where you struggle with this.

In healing reactivity try identifying your most common complaints, wishes, or requests. Or when you tend to defend, justify, get angry, or protect. Find the tender needs. You can recall when you experienced deep nourishment of that need. Several times a week nourish your tender needs. Be clear about the strategy to address needs by answering key questions. Read on for more.

Ask the Trainer: "Can you share stories of transforming group conflict, or is NVC strictly intended for 'one-on-one' work?"

The human needs that we all share are the foundation of the Nonviolent Communication (NVC) process because it is in connecting to needs that we find inner freedom, empowerment and compassion.

Want to expand your needs vocabulary, and build your capacity to identify needs — even when you’ve been triggered? Check out Mary’s powerful teaching on Self-Empathy.

Trainer tip: Notice how the exact same actions can stimulate different feelings depending on if your needs are met or unmet. So while what people say or do is the stimulus, the actual cause of our feelings comes from our met or unmet needs. Read on for more on this.